Founding Customer Success

About Kayden Connect

Kayden Connect is the internal communications platform that proves leadership messages actually land (a Wyoming LLC, solo-founder at launch, going GA on 2026-07-01). We're hiring our founding team in the months ahead.

About the role

We'll hire this role within the first 90 days post-launch. Register interest now and you'll be the first conversation. You'll be the first customer-success hire and the voice of the founding-customer cohort inside the company. Expect to onboard the first 50 paying tenants, build the playbooks as you go, and feed product feedback directly to the founder weekly.

Responsibilities

• Onboard founding customers — kick-off call, configuration, migration support
• Build and document the playbooks customer-success will use as we scale past 50 tenants
• Own the customer health signal and surface at-risk accounts to the founder
• Run quarterly business reviews with the largest founding customers
• Translate customer feedback into product issues with enough context to act on

Requirements

• B2B SaaS customer-success experience — you have onboarded customers and run renewals
• Strong written communication — async-first means you write more than you speak
• Comfort being technical enough to debug a Firebase claim without a hand-off to engineering
• You have been employee #1 in customer-success before, or want to be

Nice to have

• Background in internal-comms, HR-tech, or employee-engagement products
• You have onboarded customers across multiple time zones
• Familiarity with multi-tenant SaaS quirks (claims, feature flags, migrations)

Benefits

• Meaningful founding-team equity
• Remote-first across global time zones
• Real influence on what we build, not just how we sell it
• Latest hardware and a learning budget once revenue justifies it