Service status
No incidents reported.
This page is written by hand during early access. There are no automated probes behind it, so it does not show a live per-component state. It records what we have confirmed. If something is not working for you, email support@kaydenconnect.com and we will investigate and post what we find here.
Last reviewed 3 September 2026.
Components
What Kayden Connect runs on, and where.
No indicator is shown against these, because nothing probes them automatically yet and an indicator typed by hand could show green while a system was down.
Marketing sitePublic website, pricing and forms.
kaydenconnect.com
kaydenconnect.com
ApplicationFeed, Spaces, chat, Knowledge Hub, required reading, admin and billing.
app.kaydenconnect.com
app.kaydenconnect.com
AuthenticationSign-in, sessions, Google and Microsoft SSO, frontline phone verification.
Firebase Authentication
Firebase Authentication
DatabasePosts, Spaces, members, acknowledgements, requirements, billing records.
Cloud SQL (PostgreSQL) · europe-west1
Cloud SQL (PostgreSQL) · europe-west1
Chat and filesChat messages, uploads.
Firestore and Firebase Storage · europe-west1
Firestore and Firebase Storage · europe-west1
PaymentsSubscription billing, plan changes, invoices and tax.
Stripe
Stripe
Email and pushTransactional email, acknowledgement reminder email, push notifications.
Resend · Firebase Cloud Messaging
Resend · Firebase Cloud Messaging
Region and data residency
europe-west1, Belgium.
In europe-west1
- Workspace database (Cloud SQL, PostgreSQL)
- Chat and direct messages (Firestore)
- File storage and automated database backups
- AI features call Google's EU regional endpoints
Operational services elsewhere
- Stripe (EU and United States)
- Resend transactional email (United States)
- Firebase Cloud Messaging push (global)
- The full list, with region per sub-processor, is on the sub-processors page
Uptime
We do not publish an uptime figure yet.
We have not collected enough production data to make one meaningful, and we will not fabricate it. No plan carries a contractual uptime commitment or service credits today. When there is production history to report, it will be reported here.
Tenants we can identify as affectedDirect email to your workspace administrators.
EveryoneUpdates posted to this page.
Urgent issuesEmail support@kaydenconnect.com with the subject line URGENT, your workspace name, the affected feature and when it began. Urgent issues are worked first; we do not commit to a fixed response time by plan.
Security vulnerabilitiesFollow the coordinated-disclosure process on the security page, not this one.