Analytics

Every number here is something a person did.

Posts, comments, reactions, acknowledgements, survey answers. The dashboard counts deliberate actions, each one recorded against a person and a time. No part of the product records reading, so nothing on this screen is an estimate wearing the clothes of a measurement.

On every plan. Only Super Admins and Comms Admins can open it.

EngagementHarbourside MedicalLast 90 days · Command
  • Posts148
  • Comments512
  • Reactions724

1,384 recorded actions from 201 of 214 people

  • Nursing52
  • Theatre31
  • Pharmacy24
  • Administration22
  • Facilities19

The five Spaces add up to the 148, and the three tiles add up to the 1,384.

What is counted

Six things are recorded. Four are not.

Everything on the left is created by something a person chose to do, and names the object it is attached to. Nothing on the right exists in the product at all, so no chart can be built from it and none is.

  • Recorded
    • An acknowledgementA person, a post, and the time they confirmed it.
    • A reactionA person, a post, and which emoji they chose.
    • A commentA person, a post, and the time they wrote it.
    • An article viewAn article. Counted on every open, with nobody attached to it.
    • A survey answerA survey. On an anonymous survey no respondent is written beside it.
    • An audit eventA person, an action, and the time. Writes that fail are swallowed rather than retried.
  • Not recorded
    • Whether a post was readFeed posts have no view counter and no reading table, on any plan.
    • Time spent anywhereNo part of the product measures attention, on a post or on an article.
    • Opens and deliveryKayden Connect does not offer receipts of either kind.
    • Comparison with other companiesNo figure is ever compared across workspaces. Your numbers are only ever your own.

    These are absent from the database, not held behind a plan. No tier adds them.

Who it is for

Three people, and what each of them gets.

  • Dr Tessa PalmerHead of clinical governance

    Opens the dashboard, sets the window, and takes the export. One of the two roles that can.

    Comms Admin
  • Laura KentWard lead, Nursing

    Appears in the numbers and in the top-contributor list, and cannot open the dashboard. Ward lead is a job, not a permission.

  • Megan NashExternal auditor

    Reads the CSV rather than the screen, because a file is what survives leaving the building.

What it holds

Five things, and the plan each one needs.

  • The engagement dashboard

    Posts, comments, reactions and active people over time, broken down by Space and by post type, with a top-contributor list ranked by posts times ten plus reactions times two.

    Every plan
  • Per-post and per-Space breakdowns

    Which post, which Space, which contributor, with acknowledgement completion by department beside it.

    Command and HQ
  • Knowledge Hub article views

    The only view count in the product. Counted on every open with nobody attached, so an author refreshing their own article moves it.

    Command and HQ
  • The executive dashboard

    Seat activation, posts per department and company-wide engagement on one screen, with short written callouts on what changed in the period. The callouts come from fixed thresholds in the code, not from a model.

    HQ
  • Export

    Every table on the screen leaves as a CSV, and taking the export is itself recorded in the audit log.

    Command and HQ
The limits

What the numbers do not say.

Every line here traces to something in the code, including the parts it would be easier to leave out.

  • No part of this records reading

    Post-level performance is measured by reactions, comments and acknowledgements. There is no reading figure to show, so the product does not show one.

  • A view means an article

    The only view counter in the product sits on Knowledge Hub articles, and it moves on every open with no per-person de-duplication.

  • The callouts are thresholds

    The written highlights on the executive dashboard come from fixed rules in the code, such as posts up more than ten percent. They are not written by a model.

  • The mood signal counts emoji

    It is the share of reactions using a positive emoji, workspace-wide. It is not language analysis, it is not per-post, and it is not per-department: department reaction counts are zero.

  • Two roles can open it

    Super Admins and Comms Admins. Space Admins and employees cannot, on any plan, which is why the export exists.

  • The window is not a retention policy

    Seven days on Spark, ninety on Command and three hundred and sixty-five on HQ is how far back a query reaches. Nothing is deleted at the end of it.

Ready when you are

See the dashboard against a workspace that has actually been used.

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  • Every planThe engagement dashboard. Breakdowns are Command and HQ.
  • CountedActions people took, against a person and a time.
  • ExportableEvery table leaves as a CSV, and the export is logged.