Official messages to staff, kept out of everyday posts.
Announcements are the official channel. Super Admins and Comms Admins publish them, they hold the top of the feed while pinned, and everything else appears newest first with no engagement ranking. Employees post Updates and Wins inside the Spaces they belong to.
Announcements are on Command and HQ. Acknowledgement, the three post types and the feed order itself are on every plan.
- Updated hand-hygiene protocol, in force from MondayDr Tessa Palmer
- Theatre 3 hit 100 percent on the checklist auditLaura Kent
- New parking arrangements from MondayAmelia Dawson
- Handover template has moved to the Knowledge HubSimon Naylor
The pinned one is the oldest of the four. That is the rule doing its work. Under it, the dates descend and nothing reorders them.
What can be posted, by whom, and where.
Posts come in three types, Update, Win and Announcement, and that set is fixed.
Inside a SpaceNursing96 members
- Update
- Win
- Announcement, not available here
Any member of the SpaceAn Announcement is refused here. It exists on the global feed only, which is what keeps the official channel from becoming another place to post.
On the global feedHarbourside Medical214 people
- Update
- Win
- Announcement
Super Admins and Comms AdminsNobody else posts here at all, whichever type they pick. An Announcement then needs Command or HQ on top of the role.
Three people, and what each of them gets.
- Dr Tessa PalmerHead of clinical governance
Publishes the protocol as an announcement and pins it. It holds the top of the feed for as long as it is pinned, rather than depending on anything to decide it was worth showing.
Comms Admin - Simon NaylorRegistered nurse
Opens the app and the important thing is first. Everything under it is in the order it happened, so scrolling twice does not produce a different feed.
- Laura KentWard lead, Nursing
Posts a Win in her ward Space when the audit comes back clean. She cannot send an announcement, and that is the point: the official channel stays official.
Five things, and the plan each one needs.
- Acknowledgement on any post
Any post can require an acknowledgement, on every plan, and admins see the count against the workspace's active users.
Every plan - Three post types
Update, Win and Announcement; the set is fixed so the feed stays legible. Announcements are on Command and HQ.
Every plan - Drafts, templates and a calendar
Anyone can save, resume and duplicate drafts. HQ adds reusable templates and a month-view content calendar.
Every plan - Approval before publishing
On HQ, an approval rule holds every new announcement until it clears the chain you configured, and an author cannot approve their own.
HQ - Video posts
Command and HQ post video to the feed, transcoded with an automatic English caption track: 300 upload minutes a month on Command, 600 on HQ.
Command · HQ
What an announcement does not do.
Pinned posts hold the top of the feed; everything else appears newest-first, with no engagement scoring or re-ranking.
- Employees cannot send one, on any plan
Announcements are admin-only. That is not a tier you can buy your way past: a Super Admin or a Comms Admin publishes them, and everybody else posts Updates and Wins.
- An announcement is not a Space post
It exists on the global feed only and cannot be posted inside a Space. Inside a Space the two types available are Update and Win.
- Nothing decides what matters for you
Pinned holds the top, and everything else is newest first. There is no engagement scoring and no relevance model, so a post cannot be resurfaced later because other people interacted with it. That is a design decision, not a gap.
- Video is metered, and the captions are English
Three hundred upload minutes a month on Command and six hundred on HQ, and the automatic caption track is English. Neither figure is a soft limit that quietly bills you more.
What sits either side of an announcement.
- The recordWhat happens after you publish. Who acknowledged it, by name, and who is still pending.
- Spaces, chat and peopleWhere Updates and Wins live, and where an announcement deliberately does not.
- Knowledge HubWhere the document an announcement points at is kept, so the message can be short and the detail can be found later.
See what happens after an important message is published.
Kayden Connect is invitation-only before launch. Tell us about your workforce and we will show you the demonstration workspace.
Request early access- Command and HQAnnouncements, published by admins.
- Every planAcknowledgement, the three types, the feed order.
- No algorithmPinned first, then newest. Nothing re-ranks.